SupportDesk - A Responsive Helpdesk Theme

Themeforest SupportDesk - A Responsive Helpdesk Theme WordPress Theme

Download SupportDesk - A Responsive Helpdesk Theme WordPress Theme

Download SupportDesk - A Responsive Helpdesk Theme WordPress Theme




A responsive helpdesk theme for WordPress. Now you can have your own support center without paying monthly fees.


It’s perfect for providing a support resource for your customers and is super easy to manage.




















Theme Details



  • Responsive Design

  • Choose Your Own Theme Colour (via Colour Picker)

  • Simple Unbranded Theme Options


  • Child Theme Compatible – dummy child theme included in package

  • Demo XML file included.

  • Multilevel Animated Navigation

  • 3 Custom Widgets (Latest Articles, Popular Articles, Custom Blog)

  • Shortcode (Flexible Columns, Buttons, Alerts, Toggles,Tabs & Accordions) – Plus add shortcodes directly from the editor

  • Great SEO Built-In

  • Ready for translation (.po / .mo files included)

  • Great Support From An Elite Author

  • Well Documented

  • HTML5 & CSS3









Need Support?








We provide one to one email support for our customers. Simply sign up on our site to submit your support request: HeroThemes




Update Log



 
v1.0.16 - May 11, 2016
- Fixed bug with breadcrumbs on FAQ page
- Fixed bug with incorrect category article count
- Improved admin interface CSS
- Improved compatibiltiy for more complex category structures
- Updated language files for improved compatibility
- Various small bug fixes and enhancements
v1.0.15 - January 08, 2016
- Fixed bug with BBPress live search
- WPML config file updated
- Fixed localisation bug
v1.0.14 - August 23, 2015
- WordPress 4.3 compatible
- Updated deprecated PHP4 style constructors
v1.0.13
- Fixed bug with comment form producing PHP error
v1.0.12
Security update
v.1.0.11
- Fixed TinyMCE issues in WP 3.9
- Bug fixes
v.1.0.10
- Bug fixes
v.1.0.9
-Fixed BBPress bugs
v.1.0.8
- Added tags to Knowledge Base
- Bugs fixed
v.1.0.7
- Fixes issue with new BBPress search
v.1.0.6
- Fixed issues with subcategories sometimes not displaying posts
v.1.0.5
- Bug fixes
v.1.0.4
- Bug fixes
v.1.0.3
- Bug fixes
- Updated documentation
v1.0.2
- Enhanced mobile menu
- Fixed bug with articles not showing on KB
- Knowledge Base slug now editable on the theme options
- Various small bugs and enhancements
v1.0.1
- Child Theme now included
- Demo XML now included
- Fixed bug when Knowledge Base wouldn't show up on some setups
- Added search icon to search box
- Documentation Updated
- Various small bugs and enhancements
v1.0.0 
- Theme Release


Featured Themes



Download SupportDesk - A Responsive Helpdesk Theme WordPress Theme

Comments

  1. nasposJuly 22, 2017 at 7:25 PM

    Does this theme have support ticket system integrated?

    ReplyDelete
  2. HeroThemesJuly 22, 2017 at 7:25 PM

    Hi there,


    Thanks for your message. There is no ticketing system functionality included in this theme.


    Let me know if you have any further questions.


    Kind Regards,


    Chris

    ReplyDelete
  3. DeoThemesJuly 22, 2017 at 7:25 PM

    Hello.


    Is this theme compatible with this plugin? – https://github.com/syamilmj/Aqua-Verifier


    I tried to install the plugin but can’t make it work.


    Cheers.

    ReplyDelete
  4. HeroThemesJuly 22, 2017 at 7:25 PM

    Hi there,


    While we make every effort to ensure our products are compatible with the widest range of plugins, we are unable to provide any assurance or support for third party plugins unless they are listed on the sales page as a compatible plugin.


    Kind Regards,


    Chris

    ReplyDelete
  5. DeoThemesJuly 22, 2017 at 7:25 PM

    Hi,


    When I’m trying to include shortcodes it shows it – [toggle title=”Hey click me”]This should appear magically[/toggle]


    But doesn’t show it properly in live demo.
    how to fix?


    Cheers.

    ReplyDelete
  6. HeroThemesJuly 22, 2017 at 7:25 PM

    Hi there,


    Could you submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you?


    Thanks

    ReplyDelete
  7. NumseRJuly 22, 2017 at 7:25 PM

    Hello,


    Is the theme compatible with any builder? For example visual composer or origin builder?


    Also does it require any 3rd party plugins to work?


    Best Regards

    ReplyDelete
  8. HeroThemesJuly 22, 2017 at 7:25 PM

    Hi there,


    Thanks for the message. We haven’t tested any page builder plugins so couldn’t vouch for the compatbility unfortunately.


    This theme doesn’t require any 3rd party plugins to function.


    Hope that helps, if you need anything else don’t heistate to contact us here: https://herothemes.com/contact/


    Kind Regards,


    Chris

    ReplyDelete
  9. DeoThemesJuly 22, 2017 at 7:25 PM

    Hello.


    Where can I find php file for user registration page? – http://deothemes.com/support/register/


    Cheers.

    ReplyDelete
  10. vrossetosJuly 22, 2017 at 7:25 PM

    Hello, how to sort the categories of knowledge base by date?

    ReplyDelete
  11. HeroThemesJuly 22, 2017 at 7:26 PM

    Hi there,


    Thanks for you message. I believe I already answered your support request via email. Could you check to see if you got our reply? (Perhaps check your spam just in case).


    Kind Regards,


    Chris

    ReplyDelete
  12. essex_ittrainingJuly 22, 2017 at 7:26 PM

    Really well designed theme. Love the look and feel. Articles are very clear and easy to ready.


    All it is missing is a setting or a widget to be able to have the knowledgebase appear on the homepage (right below the homepage blocks).


    I prefer knowledge articles to be visible immediately from the homepage as some users prefer to browse than search. One less click for the user.


    Is there a way I can customise the theme to achieve this?

    ReplyDelete
  13. HeroThemesJuly 22, 2017 at 7:26 PM

    Hi there,


    Thanks for your message. There’s not built-in feature to acheive this so you’d need to customize the theme as you say. Unfortunately this isn’t something we can directly help with.


    I’ve made a note for the dev team to investigate this feature for the future.


    If you need anything else don’t hesitate to contact us via https://herothemes.com/support/


    Kind Regards,


    Chris

    ReplyDelete
  14. essex_ittrainingJuly 22, 2017 at 7:26 PM

    Thanks Chris!

    ReplyDelete
  15. essex_ittrainingJuly 22, 2017 at 7:26 PM

    I would like to capture feedback for the articles on how useful people find them. For example:


    Was this article useful?
    - Yes
    - No


    Do you know of any other customers who are doing this? If so what plugins are they using?


    Thanks!

    ReplyDelete
  16. HeroThemesJuly 22, 2017 at 7:26 PM

    Hi there,


    Thanks for your message. I’m not aware of any plugin that would ad this functionality. However we do have 2 other themes that have this feautre: HelpGuru and KnowAll.


    Hope that helps, if you need anything else don’t hesitate to get in contact with our team: https://herothemes.com/support/


    Kind Regards,


    Chris

    ReplyDelete
  17. GraphicWebDesignJuly 22, 2017 at 7:26 PM

    Hello, Is this theme have features like KnowAll theme and Heroic Knowledge Base plugin?


    Such as:


    Instant Answers
    Article Feedback
    Built-in Analytics
    Content Ordering
    Article Attachments


    Thanks,
    Tommy

    ReplyDelete
  18. HeroThemesJuly 22, 2017 at 7:26 PM

    Hi Tommy,


    Thanks for your message. SupportDesk does include the live search feature, however it doesn’t include any of the others in your list as found in our KnowAll theme.


    Hope that helps, if you need anything else don’t hesitate to reach out to us directly: https://herothemes.com/contact/


    Kind Regards,


    Chris

    ReplyDelete
  19. askforhostJuly 22, 2017 at 7:26 PM

    Hello
    Is it possible to list categories manually instead of Alphabetically? like https://support.askforhost.com/knowledgebase/ it shows alphabetically but want to list them manually, is there a way to do so?

    ReplyDelete
  20. HeroThemesJuly 22, 2017 at 7:26 PM

    Hi there,


    Thanks for your message. Unfortunately custom sorting the knowledge base categories is not a feature of the theme.


    If you need anything else don’t hesitate to get in contact with our support team: https://herothemes.com/support/


    Kind Regards,


    Chris

    ReplyDelete
  21. paolon10July 22, 2017 at 7:26 PM

    hi, if you buy the template can also add to your search Articles “normal” (the post)? thanks:)

    ReplyDelete
  22. HeroThemesJuly 22, 2017 at 7:26 PM

    Hi there,


    Thanks for your message. Unfortunately it isn’t a feature of SupportDesk.


    Let me know if you have any other questions.


    Kind Regards,


    Chris

    ReplyDelete
  23. paolon10July 22, 2017 at 7:26 PM

    Hi, I have a problem with the submenu. I would like to handle it with the sub-menu of the plugin but the theme does not allow me to expand the submenu and the images are seen under one another. It’s not a plugin setting, I’ve already asked them ..
    Can you help me? Thanks so much

    ReplyDelete

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